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Frequently Asked Questions

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How does your company determine pricing for cleaning services?

Our company charges by the scope of the project. We do not charge by the hours.

What cleaning tools are required for the cleaning service?

O-Cedar Spin Mop: Available for purchase on Amazon or Walmart.OXO Grips Tub Tile Scrubber: Available for purchase on Amazon.Green Cleaning Supplies: A list of eco-friendly cleaning supplies will be provided upon request.

How does owning pets affect the cleaning charge?

If you own pets our charge is usually higher than if you don’t.

How many people typically perform a service?

We work as a team of 1, 2, 3 or 4 people.

What is the preferred time for cleaning?

We prefer to work on the day and at the time when the house has fewest people.

What is the cancellation policy for cleaning services?

Any service cancellation must be made 24 hours before your cleaning day. Any cancellation with the 24 hours before will have extra fee of 50% of your regular cleaning fee.

What are the accepted payment methods for your services?

Zelle: Payments can be made using this email: [email protected]. They will appear as Tury Cruz.Venmo: Payments can be made using phone number: 413-358-5621Paycheck: Make checks payable to Nikjoe Home & Business Services INC.Cash: Leave cash on the kitchen counter in an envelope.