Privacy Policy

Effective Date: February 16, 2026
This Privacy Policy (“Policy”) describes how Nikjoe Services LLC (“Nikjoe,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit nikjoe.com (the “Site”), contact us, request a quote, or use our services.

This Policy applies to our service lines, including housekeeping/cleaning services and janitorial supplies requests (including any “Elite Supplies” or supplies-related inquiries), whether submitted through the Site, phone, email, or other communication channels.

1) Information We Collect

A. Information you provide to us

We may collect information you choose to share, including:

Contact details: name, email address, phone number

Service and delivery details: service address, property type, requested service type, preferred dates/times, special instructions

Business details (if applicable): company name, role/title, billing/shipping details, purchasing needs

Communications: messages you send us, notes from calls, support requests

Photos or files (optional): if you send photos of a space or products needed to help us quote or plan service

You are not required to provide personal information, but some information may be necessary for us to provide quotes, schedule services, or respond to requests.

B. Payment information (if applicable)

If you pay for services or supplies online, payments are typically processed by third-party payment processors. We do not intentionally collect or store full credit card numbers on our servers. Payment processors may collect payment details subject to their own privacy policies.

C. Information collected automatically

When you visit the Site, we may automatically collect:

Device and usage data: IP address, browser type, device identifiers, operating system, pages visited, time spent, links clicked, referring/exit pages, and approximate location derived from IP

Cookies and similar technologies: used for core functionality, analytics, and performance (see Section 6)

2) How We Use Information

We use information to:

Provide quotes, schedule services, and fulfill requests (cleaning services and/or supplies)

Communicate with you about appointments, estimates, and customer support

Improve our Site, services, and customer experience

Process invoicing and payments (where applicable)

Send service updates, confirmations, and administrative messages

Send marketing communications (where allowed) and respond to inquiries

Detect, prevent, and address security incidents, fraud, and misuse

Comply with legal obligations and enforce our agreements

3) How We Share Information

We do not sell your customer list.

We may share information in these situations:

Service providers: vendors that help operate the Site or our business (e.g., website hosting, analytics, email/SMS communications, customer relationship tools, scheduling, payment processing). They may access information only as needed to perform services for us and must protect it.

Legal and safety: to comply with law, respond to lawful requests, protect rights and safety, and prevent fraud or security issues.

Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

We do not share sensitive personal information for the purpose of inferring characteristics about you.

4) Your Choices

Marketing communications

You can opt out of promotional emails by using the unsubscribe link in the email or by contacting us at [email protected].
We may still send non-promotional messages (e.g., scheduling confirmations, service updates).

Access, correction, and deletion

You may request to access, correct, or delete certain personal information by contacting us (see Section 11). We may need to verify your identity before responding.

We may retain certain information as required by law or for legitimate business purposes (e.g., invoicing records, dispute resolution, security).

5) Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to:

Provide services and support

Maintain business records

Meet legal, tax, and accounting obligations

Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and why we collected it.

6) Cookies and Similar Technologies

We may use cookies and similar technologies to:

Enable core Site functionality

Remember preferences

Understand Site performance and usage (analytics)

Improve content and user experience

You can control cookies through your browser settings and may be able to disable some cookies. If you disable cookies, parts of the Site may not function properly.

7) Analytics and Advertising

We may use analytics tools to understand Site traffic and improve performance. Depending on how the Site is configured, some tools may use cookies or similar technologies.

If we run advertising campaigns, we may use partners to measure ad performance. Where required, we will provide choices (such as cookie consent controls) to manage these technologies.

8) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can take appropriate action.

9) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10) Third-Party Links

The Site may contain links to third-party sites. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing information.

11) Your State Privacy Rights (U.S.)

Depending on where you live, you may have additional rights regarding your personal information (such as access, deletion, and opting out of certain disclosures). To submit a request, contact us using the information below. We may verify your identity before fulfilling requests.

If you are an authorized agent submitting a request on behalf of someone else, we may require proof of authorization.

12) Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the “Effective Date” above and post the updated Policy on this page. Your continued use of the Site after changes means you accept the updated Policy.

13) Contact Us

If you have questions or requests about this Policy, contact:

Nikjoe Services LLC
66 Winesap Rd
Pittsfield, Massachusetts 01201
Email: [email protected]